Last updated: July 22, 2026
Apple and Google require a clear way to delete an account created in the app. Use the steps below to request permanent deletion of your Golden Guide account.
How to request deletion
- Signed-in (recommended): open Account in the app or website → Delete my account → confirm by typing DELETE
- Or email support from the address linked to your account with subject “Account deletion request”
- Include the email and/or phone number used to sign in if emailing
- In-app deletion is immediate; emailed requests are usually completed within 7–14 days
What we delete
- Account login credentials and profile
- Reminders, tasks, Find My Thing items, check-ins, and Golden Moments you own
- Caregiver links and device notification tokens
- Support tickets associated with your account where feasible
What we may retain briefly
We may keep limited records required for legal, fraud-prevention, or accounting reasons (for example subscription invoices) for a limited period, then erase or anonymize them. Backup copies may take additional time to fully purge.
Subscriptions
Deleting your Golden Guide account does not automatically cancel an App Store or Google Play subscription. Cancel in your Apple ID or Google Play subscription settings first (or contact us for web checkout subscriptions).
Signed-in users
You can also open Account in the app and contact support from there. Admins may also suspend or delete accounts from the admin portal when legally appropriate.
Questions: support.goldenguide@gmail.com